FAQ
FABRICS
MINIMUM ORDER QUANTITY?
There is no minimum quantity required to order. However, since we do not offer cut service, the minimum orderable quantity is the smallest length available on the product page and depends on each reference/color.
IS IT POSSIBLE TO ORDER SAMPLES?
All our fabrics are sold by the meter. The minimum order quantity is 1 meter per item.
WHAT IS THE SAMPLE SIZE?
The fabric samples are 14x14 cm in size.
DO YOU OFFER SMALL SQUARE FOOTAGE FABRICS?
Some of our fabrics are also available in smaller square footage. Check the options available in each product's drop-down menu.
WHAT ARE DEADSTOCK MATERIALS?
Deadstock materials are high-quality fabrics and leathers that come from the inventories of large Italian companies and manufacturers. These materials are recovered and offered at affordable prices to reduce waste and promote sustainability.
SKINS
MINIMUM ORDERABLE QAUNTITY?
The minimum unit of sale is a skin that can vary in size depending on the item being ordered.
IS IT POSSIBLE TO ORDER SAMPLES?
Yes, samples can be ordered to assess the quality of materials before placing an order.
WHAT IS THE SAMPLE SIZE?
The skin samples are 6x6 cm in size.
WHAT ARE DEADSTOCK MATERIALS?
Deadstock materials are high-quality fabrics and leathers that come from the inventories of large Italian companies and manufacturers. These materials are recovered and offered at affordable prices to reduce waste and promote sustainability.
HOW TO PLACE AN ORDER ON ZEROW
HOW CAN I PLACE AN ORDER ON ZEROW?
To place an order on our site, add the desired products to your shopping cart and proceed to checkout. Follow the instructions to complete your purchase.
CAN I CHANGE OR CANCEL AN ORDER?
Yes, you can make changes to your order until your order is processed. Once it has been processed, you will no longer be able to modify it. To request changes to your order please contact us as soon as possible at +39 335 756 8941 or email us at support@zerow.it
WHERE CAN I FIND THE SUMMARY OF MY ORDER?
Immediately after your order is completed, you will receive a detailed confirmation by email.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT ?
We accept major payment methods, including credit/debit cards and PayPal and bank transfer.
IS A RECEIPT OF PAYMENT SENT?
Yes, a final invoice will be sent immediately after the goods are shipped, within two days after the payment is recorded.
CAN I REQUEST AN INVOICE FOR MY ORDER?
Sure, you can request an invoice during the checkout process by telling us your SDI code or by contacting our customer service department at (support@zerow.it) after placing your order.
CAN I PAY ON DELIVERY?
Currently, the counter check payment service is inactive.
SHIPMENTS
HOW CAN I TRACK MY SHIPMENT?
It is possible to track the status of shipments through the identification number (tracking number), which you will receive by email as soon as the goods leave our warehouse.
HOW ARE SHIPPING CHARGES CALCULATED?
At checkout based on delivery address and weight of materials ordered. You can view the exact costs at checkout.
HOW WILL MY ORDER BE SHIPPED?
Whole roll (or leather) orders take 5-7 business days to prepare since the materials are located at our supplier brand warehouses, while sample orders are processed within 1-2 business days. After shipment, estimated delivery time is 1-2 business days, depending on geographic destination. You will receive an email as soon as your order is shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Shipping time and cost will vary depending on the destination and weight of the material.
RETURN POLICY
WHAT IS YOUR RETURN POLICY?
Zerow accepts returns only in cases of serious defects in the material or nonconformity with what is shown on our web portal. In such cases, please contact our customer service department as soon as possible for assistance.
HOW CAN I RETURN AN ITEM?
To request a return for defective materials, contact our customer service department providing details of your order and a description of the defect. We will guide you through the return process
WHEN WILL I RECEIVE A REFUND FOR DEFECTIVE MATERIALS?
Refund for defective materials will be processed within 7-10 business days after receipt and verification of the return.
WHO IS CHARGED SHIPPING COSTS IN CASE OF RETURN?
In case of return, the return shipping costs are the responsibility of the customer.
GENERAL
ARE THERE ANY DISCOUNTS OR PROMOTIONS?
Yes, we periodically offer discounts and promotions. Follow us so you don't miss them!