If you are an artisan or a brand committed to quality, tradition, craftsmanship, and circularity please visit contact us. If you are aligned to our philosophy you will be very welcome to join our marketplace and we will be happy to have you on our side in the fight against waste.

We honor return requests made within 14 days after receiving the original purchase.

Zerow accepts returns of unworn, unwashed, and undamaged items, with no signs of use, for refund. Please note that customized, personalized and exchanged products cannot be returned.

Returns must be packaged in the Zerow box, which must be securely sealed with adhesive tape. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

If the original order was below the 150€ threshold for free shipping the shipping fee will be excluded from the refund. If a partial return brings the total amount paid below 150€, the shipping amount will be deducted from the refund according to your local shipping rate.

Click here the link, and download it!

Offering aftercare, post-purchase services has always been a priority for Zerow, that’s why if some of the products you bought on our platform deteriorate or break, Zero’s team is ready to pick up, reset and send them back to you.

It depends on each brand. If you want to know the specific lead time contact us we’ll let you know as soon as we can !